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This accessibility statement applies to the www.update-my-details.homeoffice.gov.uk website. It does not cover related pages on the www.gov.uk website, which has its own accessibility statement.
This website is run by the Home Office. We want as many people as possible to be able to use this website. For example, that means you should be able to:
We have also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us at hof-accessibility@digital.homeoffice.gov.uk.
Read tips on contacting organisations about inaccessible websites.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.
The Home Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
On some form elements, an aria-labelledby or aria-describedby reference exists but the target for the reference does not exist. Screen readers will not pick up on the relationship between the words and the input and so may progress without completing the action. This does not meet the following WCAG standards and guidelines:
1.3.1 Info and relationships (Level A) 4.1.2 Name, role, value (Level A)
The session timeout of 30 minutes cannot be changed, and the user is not alerted when time running out. This is for each individual page of the form, not the form overall. This does not meet the following WCAG standards and guidelines:
2.2.1 Timing adjustable
If you find an issue that we have yet to identify, please contact us using one of the routes described in the ‘Reporting accessibility problems with this website’ section of this statement.
At this time, we have not made any disproportionate burden claims.
At this time, this service does not contain any content that is exempt from the regulations.
This statement was prepared on 9 June 2004. It was last reviewed on 9 July 2024.
This website was last tested on 3 July 2024. The test was carried out internally by the Home Office.
We tested the service based on a user’s ability to complete key journeys. All parts of the chosen journeys were tested, including documents. Journeys were chosen on a number of factors including usage statistics, risk assessments and subject matter.
We will reset your application if you do not complete the page and press continue in 5 minutes.
We do this to keep your information secure.
To protect your information, this page will time out in
If that happens, your progress will not be saved.